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--- tsm:tsm_tdpvmware_pb [2021/08/13 14:02]
manu [TDP connection errors]
+++ tsm:tsm_tdpvmware_pb [2024/03/22 13:47] (current)
manu
@@ Line 1: / Line 1: @@
 ====== Errors on TDP for VE ======
+===== Restore a VM in thin_provisionning =====
+Use the follwin flag in your command
+<code>
+-testflag=VMRESTOR_DONT_FORCE_THICK
+</code>
+===== Main tracing for VE backups =====
+**Note:** In either of these sections a path to free disk space will be needed for tracing.
+Tracing of VM operations can be extensive. If the operation you are tracing processes a number of VMs, determine if the behavior can be duplicated on a smaller subset so that data collection is not cumbersome.
+==== For operations which are initiated via the Web user interface ====
+  * Edit the dsmvddk.opt (in the BAclient folder). Change the following options to be 6:
+  vixDiskLib.transport.LogLevel = "6"
+  vixDiskLib.nfc.LogLevel = "6"
+  * Edit the optfile used by the datamover(in the BAclient folder). Add the following:
+  traceflag tid pid enter exit general vm
+  tracefile <Path with free disk space>/datamvr.trace
+  * Edit the vmcliprofile (/opt/tivoli/tsm/tdpvmware/common/scripts):
+  Change the VMCLI_TRACE value to YES
+  Remove the # from in front of VE_TRACE_FILE and VE_TRACE_FLAGS
+  * Recreate the problem experienced
+  * Reverse the changes made to prevent tracing from running
+  * Gather the following for review:
+  <Path with free disk space>/datamvr.trace
+  Entire /opt/Tivoli/tsm/tdpvmware/common/logs folder
+  Entire /opt/Tivoli/tsm/tdpvmware/tsmcli folder
+  dsmwebcl.log from BAclient folder
+  datamover dsminfo.txt file
+https://www.ibm.com/support/pages/collecting-data-ibm-spectrum-protect-virtual-environments-data-protection-vmware-linux#generalgather
+==== For operations which are initiated manually from the command line, or during scheduled events ====
+  * Edit the dsmvddk.opt(in the BAclient folder). Change the following options to be 6:
+  vixDiskLib.transport.LogLevel = "6"
+  vixDiskLib.nfc.LogLevel = "6"
+  * Edit the optfile used by the datamover(in the BAclient folder). Add the following:
+  traceflag tid pid enter exit general vm
+  tracefile <Path with free disk space>/datamvr.trace
+  * Recreate the problem experienced
+  * Reverse the changes made to prevent tracing from running
+  * Gather the following for review:
+  <Path with free disk space>/datamvr.trace
+  dsmwebcl.log from BAclient folder
+  datamover dsminfo.txt file
+===== Communication pb between datamover and Vcenter =====
 https://www.ibm.com/support/pages/known-issues-and-limitations-data-protection-vmware-v81#Data%20Mover%20Common%20Issues%20and%20Limitations
+Can you provide the following data:
+  * Stop the Webserver service
+  * Edit log4j file to have "logger.ve.level = ALL" is set in C:\Program Files\Tivoli\TSM\baclient\plugins\vcloudsuite\sdk\log4j.properties
+  * Restart the webserver service
+  * Reproduce the error in the plugin (taking a note with the time-fram on which this error is reproduced)
+  * Then collect:
+  Vcsplugin.log located in the Baclient directory
+  VEprofile folder, path : C:\IBM\SpectrumProtect\webserver\usr\servers\veProfile
+  Screenshot for all the plugin tabs the vCenter host the following : /storage/vsphere-ui/IBMDataProtection/logs/log.txt (this exactly our log-Discussion between our plugin and webserver)
+===== Test a proxy node =====
+<cli prompt='>'>
+C:\>cd C:\Program Files\ibm\SpectrumProtect\Framework\VEGUI\scripts
+C:\Program Files\ibm\SpectrumProtect\Framework\VEGUI\scripts>vmcli.cmd -f inquire_detail -t TSM -q dmverify -d Datacenter01 -o VM_DMNTXC1
+#TASK 146173 inquire_detail 20220205222107802
+#RUN 146127 20220205222107818
+#LANG en_IE
+#PARAM BACKEND=TSM
+#PARAM OPERATION_TYPE 6
+#PHASE_COUNT 4
+#PHASE PREPARE
+#PARAM BACKUP_TYPE=0
+#PARAM TSM_SERVER_NAME=172.11.1.22
+#PARAM TSM_SERVER_PORT=1500
+#PARAM TSMCLI_NODE_NAME=VMCLI
+#PARAM VCENTER_NODE_NAME=
+#PARAM DATACENTER_NODE_NAME=Datacenter01
+#PARAM OFFLOAD_HOST_NAME=VM_DMNTXC1
+#PARAM PASSWORD_TYPE=CLINODE
+#PARAM TSM_OPTFILE=C:\Users\TEMP\AppData\Local\Temp\1\T4V7315.tmp
+#PARAM INPUT_FILE=
+#PARAM TRACEFILE=
+#PARAM TRACEFLAGS=
+#PARAM RUNID=146173
+#PARAM SSL=
+#PARAM SSLREQUIRED=
+#PARAM SSLACCEPTCERTFROMSERV=
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DM
+#CHILD hladdress:tsmdm01.test.lu
+#PARENT peernode:VM_DM
+#CHILD lladdress:49204
+#PARENT peernode:VM_DM
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_LOCAL_MP_WIN
+#CHILD hladdress:tsmdm01.test.lu
+#PARENT peernode:VM_LOCAL_MP_WIN
+#CHILD lladdress:49209
+#PARENT peernode:VM_LOCAL_MP_WIN
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_LOCAL_MP_LNX
+#CHILD hladdress:linux01.lu
+#PARENT peernode:VM_LOCAL_MP_LNX
+#CHILD lladdress:46717
+#PARENT peernode:VM_LOCAL_MP_LNX
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DM1
+#CHILD hladdress:dm01.test.lu
+#PARENT peernode:VM_DM1
+#CHILD lladdress:46694
+#PARENT peernode:VM_DM1
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DM2
+...
+#CHILD vmhost:
+#PARENT vmname:
+#CHILD vmuuid:
+#PARENT vmname:
+#CHILD vmtools:
+#PARENT vmname:
+#CHILD vcenter:0
+#PARENT vmname:
+#CHILD host:0
+#PARENT vmname:
+#CHILD toolsVersion:0
+#PARENT vmname:
+#CHILD proxyNodePlatform:Windows
+#PARENT ProxyNode:VM_DMNTXC1
+#CHILD errorLogLocation:C:\Program Files\Tivoli\TSM\baclient\dsmerror.VM_DM.log
+#PARENT ProxyNode:VM_DMNTXC1
+#CHILD dmComputerName:TSMDMNTXC1
+#PARENT ProxyNode:VM_DMNTXC1
+#PARAM STATUS=success
+#PARAM STATUS=success
+#END RUN 146127 20220205222124459
+#END TASK 146173
+#INFO FMM16014I The return code is 0.
+#END
+C:\Program Files\ibm\SpectrumProtect\Framework\VEGUI\scripts>vmcli.cmd -f inquire_detail -t TSM -q dmverify -d Datacenter01 -o VM_DMNTXC101
+#TASK 146175 inquire_detail 20220205222132272
+#RUN 146129 20220205222132287
+#LANG en_IE
+#PARAM BACKEND=TSM
+#PARAM OPERATION_TYPE 6
+#PHASE_COUNT 4
+#PHASE PREPARE
+#PARAM BACKUP_TYPE=0
+#PARAM TSM_SERVER_NAME=172.11.1.22
+#PARAM TSM_SERVER_PORT=1500
+#PARAM TSMCLI_NODE_NAME=VMCLI
+#PARAM VCENTER_NODE_NAME=
+#PARAM DATACENTER_NODE_NAME=Datacenter01
+#PARAM OFFLOAD_HOST_NAME=VM_DMNTXC101
+#PARAM PASSWORD_TYPE=CLINODE
+#PARAM TSM_OPTFILE=C:\Users\TEMP\AppData\Local\Temp\1\T4VD2B9.tmp
+#PARAM INPUT_FILE=
+#PARAM TRACEFILE=
+#PARAM TRACEFLAGS=
+#PARAM RUNID=146175
+#PARAM SSL=
+#PARAM SSLREQUIRED=
+#PARAM SSLACCEPTCERTFROMSERV=
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DM
+#CHILD hladdress:tsmdm01.test.lu
+#PARENT peernode:VM_DM
+#CHILD lladdress:49204
+#PARENT peernode:VM_DM
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_LOCAL_MP_WIN
+#CHILD hladdress:tsmdm01.test.lu
+#PARENT peernode:VM_LOCAL_MP_WIN
+#CHILD lladdress:49209
+#PARENT peernode:VM_LOCAL_MP_WIN
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_LOCAL_MP_LNX
+#CHILD hladdress:tsmmntlispr.int.hs.lu
+#PARENT peernode:VM_LOCAL_MP_LNX
+#CHILD lladdress:46717
+#PARENT peernode:VM_LOCAL_MP_LNX
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DM1
+#CHILD hladdress:tsmdmux01.test.lu
+#PARENT peernode:VM_DM1
+#CHILD lladdress:46694
+#PARENT peernode:VM_DM1
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DM2
+#CHILD hladdress:tsmdmux02.test.lu
+#PARENT peernode:VM_DM2
+#CHILD lladdress:32871
+#PARENT peernode:VM_DM2
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DMNTXC1
+#CHILD hladdress:tsmdmntxc1.test.lu
+#PARENT peernode:VM_DMNTXC1
+#CHILD lladdress:49723
+#PARENT peernode:VM_DMNTXC1
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DMNTXC2
+#CHILD hladdress:tsmdmntxc2.test.lu
+#PARENT peernode:VM_DMNTXC2
+#CHILD lladdress:49713
+#PARENT peernode:VM_DMNTXC2
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DMNTXC101
+#CHILD hladdress:dmntxc101
+#PARENT peernode:VM_DMNTXC101
+#CHILD lladdress:33942
+#PARENT peernode:VM_DMNTXC101
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DMNTXC202
+#CHILD hladdress:
+#PARENT peernode:VM_DMNTXC202
+#CHILD lladdress:
+#PARENT peernode:VM_DMNTXC202
+#CHILD targetnode:Datacenter01
+#PARENT peernode:VM_DMNTXC201
+#CHILD hladdress:dmntxc201
+#PARENT peernode:VM_DMNTXC201
+#CHILD lladdress:38038
+#PARENT peernode:VM_DMNTXC201
+#ERROR ANS2821E The CAD service is not running for data mover node named 'VM_DMNTXC101'.
+#PARAM STATUS=error
+#PARAM STATUS=error
+#END RUN 146129 20220205222143663
+#END TASK 146175
+#INFO FMM16014I The return code is 2.
+#END
+</cli>
+FIXME In my case the node has a bad hostname different from dns ! Be careful on hostname solved by TSM server
+Use always long name !
 ===== Disable VSS snapshots on Virtual Machine =====
@@ Line 98: / Line 351: @@
 === On TDP VE client ===
+Most common error can be found in
+  /opt/tivoli/tsm/tdpvmware/common/logs/vmcli.log
+  /opt/tivoli/tsm/tdpvmware/tsmcli/bin64/tsmclierror.log
+To enable the traces on SP4VE (vePlugin, vSphere API, HTML connection…)
+  /opt/tivoli/tsm/client/ba/bin/plugins/vcloudsuite/sdk/log4j.properties
 Add these files into **dsm.opt**, and start a backup:
@@ Line 330: / Line 591: @@
     Right-click the VMware Tools Service and click Restart.
-===== Trace TDP VE =====
+===== Trace TDP VE 1 =====
 Enable tracing:
@@ Line 359: / Line 620: @@
 The command will generate the dsminfo.txt and dsmmsinfo.txt files.
+===== Trace TDP VE 2 =====
+VM BACKUPS CAN FAIL WITH ANS4174E & ANS1907E
+Virtual machine backups can fail with the following error even
+when using "testflag GLTEMPNAMECLEANUP".
+ANS4174E Full VM backup of VMware Virtual Machine
+'virtual machine name' failed with RC=45 mode=Incremental Forever - Incremental,
+target node name='IBM', data mover node name='IBM_DM'
+Add the option into dsm.sys on linux or dsm.opt on a windows datamover
+  testflag GLTEMPNAMECLEANUP
+===== Trace TDP VE 3 =====
+To solve the path library  issue, please apply the following steps:
+. Use the IBM-installed Java version, located at the Linux installation location for Java: export JAVA_HOME=/opt
+<code>
+/tivoli/tsm/tdpvmware/common/jre/jre
+</code>
+.Set the relevant environment variables.
+   a. Ensure that the JAVA_HOME environment variable is exported correctly:
+<code>
+    JAVA_HOME=<jre-or-jdk-install-dir>
+</code>
+ b. Ensure that the PATH environment variable is exported correctly:
+<code>
+export PATH=$PATH:$JAVA_HOME/jre/bin
+</code>
+.Then trace the backup,  with the following steps:  (The above Java failure is not related to Jackson files)
+A-Enable the Vcsplugin tracing:
+.Edit the log4j.properties located in "/opt/tivoli/tsm/client/ba/bin/plugins/vcloudsuite/sdk/log4j.properties"  with the following options:
+<code>
+logger.ve.level = TRACE
+rootLogger.level =TRACE
+</code>
+B.Enable tracing for the backup:
+. Enable VDDK debug log level by editing in file C:\Program Files\Common Files\Tivoli\TSM\IBMVDDK\dsmvddk.opt to have :
+<code>
+    vixDiskLib.transport.LogLevel = "6"
+    vixDiskLib.nfc.LogLevel = "6"
+</code>
+. Run the backup VM command with tracing options:
+<code>
+  dsmc backup VM <vmname>–optfile=<datamover optfile name> -tracefile=c:\test_vm.trc -traceflags=service,vm > c:\test_vm.out
+dsmc show VM all –optfile=<datamover optfile name> -tracefile=c:\show_vm.trc -traceflags=service,vm > c:\show_vm.out
+</code>
+. Generate a new dsminfo.txt for the data mover node
+>> by running this command from the BAclient installation directory:
+<code>
+    dsmc query systeminfo –optfile=<datamover optfile name> - Generates the ‘dsminfo.txt’ file
+</code>
+. Please send :
+<code>
+dsminfo.txt
+c:\test_vm.out
+test_vm.trc
+</code>
+d.Vcsplugin.log located in "/opt/tivoli/tsm/client/ba/bin/"
+<code>
+c:\show_vm.out
+c:\show_vm.tr
+</code>

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